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Please provide your complete contact information in the form below. We value your privacy. All information provided in this form is strictly confidential and will not be shared without consent.
Provide your first and last name so that we may process your request. Incomplete information may be rejected.
If this request is for a company please provide your company's full legal name here.
A valid email address is required to receive our responses. Please double check that you have your e-mail address correct.
A valid phone number where we can contact you is required to open a ticket.
Please provide your full street address (to match your billing address).
Apartment / Suite
Please provide your apartment or suite number if applicable.
County / City
Your city (i.e. Arlington).
Your state (i.e. VA).
Your zip code (i.e. 22204).
— Select a Help Topic —
Internal bug report
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Report IT issue
Data recovery request
Envescent, LLC performs diagnostics on each source storage device to calculate an estimate for data recovery. Regular diagnostics are $110.00 per storage device and take 4-5 business days. Expedited diagnostics are $200.00 per storage device and take 1-2 business days.
The diagnostics fee is credited toward the first hour of labor on the
, if approved and successful.
Please tell us only about the source storage device(s) being checked in for data recovery services. We need to know about any device(s) in as much detail as you are able to provide us.
Please let us know what brand of storage device you have. If it isn't listed please choose other.
— Brand name —
Hitachi / HGST
Other (not listed)
Your model number helps us to identify your storage device and what recovery options may exist for it. It is very important. If you don't know then write "not sure" and we can help you identify it.
Please let us know your serial number. If you cannot find it or don't know please leave this answer blank.
It is important for us to know which operating system was being used to better identify your data. If you use a camera (such as with an SD card) or don't know select Other.
— Your operating system —
FreeBSD / OpenBSD
Select your priority level based on how critical turn around time is. Regular diagnostics take 4-5 business days on average. Expedited diagnostics are usually completed the same or next business day. From there your data recovery estimate will be available for you to approve. Please note that once you choose a priority level you are not able to later change it.
Expedited: $200.00 diagnostics (1-2 business days)
Regular: $110.00 diagnostics (4-5 business days)
List of data to recover
The more detail we can receive about the types of data to recover and where it is located the better we may be able to assist you. Please let us know about file types (like documents, pictures, movies, music) and where they may be (i.e. C:\users\bob\documents) and we will be able to better assist you (answer in the box below).
Prior recovery attempts
Please tell us whether you or any other parties have attempted to recover data from the source storage device(s) and if attempts were made what steps were taken in as much detail as possible.
Why do you need help? Please provide information about the issue(s) you are experiencing in more detail using the area below. The more we know the better equipped we are to assist you.
Drop files here or
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