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Client information We're here to help. In order to streamline support requests and better serve you every ticket is assigned a unique number. You may use it to track our progress.
Your name *
Company name *
Email address *
Primary phone *
Secondary phone Please provide a secondary phone number to reach you.
Help Topic
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IT questionnaire We appreciate your interest in our IT solutions. Please fill out this questionnaire to the best of your ability. If you have any questions we are more than happy to address them before, during or after you complete the questionnaire.
Data How your company handles its data helps us define what methods of collaboration and protection will prove to be the most effective.
Location of data * Where is most of your data, including email, currently stored (IE, cloud service like DropBox/OneDrive/SharePoint, file server in the office, on local PCs)? Please be specific insofar as provider(s) name and plan are concerned or configuration and operating system of local server. If multiple providers (or servers) are involved please let us know which data is stored with which provider (and/or servers).
Sharing of data with team * How is your data shared among your team? Examples include SharePoint, Google Drive, e-mail attachments, local file server and/or USB/external hard drives.
Third party data sharing * Is your data shared with third parties and if so how is that facilitated? Examples include: SharePoint, Google Drive, e-mail attachments, external media, etc.
Data access security * How is access to data secured? Examples include: Two factor authentication (2FA), encryption, permissions-based access control, etc.
Backup of data * What is your current backup solution for your data, and at what frequency has this solution been tested to verify the integrity of backups? Examples include: Carbonite cloud-based backup with monthly manual verification.
Permanent data loss * Have you ever permanently lost data with no ability to recover? If so, please briefly describe the situation.
Security Your company's security is very important to us. The more we know the better equipped we are to provide effective consulting and support.
Endpoint protection * What is your current endpoint/malware/anti-virus protection solution? Please let us know the name of the software company and product/service. Is this solution centrally managed and consistently deployed across all systems?
Browser protection * Is there any form of protection being utilized to block malicious content from web browsers? Examples include: uBlock Origin, Norton browser extension, etc. If so, what plug-in or other functionality is being used and how is it managed?
History of compromise * Have you ever had a system, device or data compromised by a third party or an insider? If so, please provide as much detail as possible.
Network segmentation * Do you have a guest network / segmented wireless network or are visitors allowed on the internal network?
Audits * How often does your company audit internal IT infrastructure for security and/or to meet policy requirements? Examples include: Never, annually, quarterly, yearly, etc.
Management Every company manages their IT differently. We're gathering as much data as we can about your company to optimize our efficiency and efficacy.
Device management * How are your computers and mobile devices managed, noting that it is possible you may have different strategies for both (Active Directory in the office, InTune, ManageEngine or other cloud-based management; standard images, no management or BYOD)
Standardized hardware * Do you use a standard hardware configuration among your computers and/or mobile devices, and if so, how much of a standard is there (common manufacturer, set models, etc.)? If not, why?
Standardized software * Do you have a standard software configuration among your computers? If so, elaborate. If not, why?
Standardized apps * Do you have standard mobile apps for email and other service access? If so, elaborate. If not, why?
Network management * How is your network managed? Examples include: Manual direct access to devices, SNMP, management software, etc.
Device update frequency * How often are your computers, mobile devices, and network equipment updated, and how are they updated?
Network update frequency * Are updates routinely checked for and installed on network equipment? If so, at what frequency? If not, why?
IT pain ponts * What IT related issues have caused you most concern recently? Examples include: malware, system security, crashes, data loss, insider threat, etc.
Authentication Authentication defines how system and resource access is granted. Having strong passwords and two factor authentication is helpful to deter many forms of attacks.
Password complexity * At present are there any policy requirements for password length or complexity both for local computer and mobile device passwords, as well as for cloud and other online resources? Examples include: 12 digit passwords with variable capitalization, numbers, symbols, etc.
Password duration * At present are there any policy requirements for changing passwords at a set frequency for both computers, mobile devices as well as cloud and other online resources?
Two factor * If you use any cloud services, do you use two factor authentication (2FA)? Examples of cloud services that may have 2FA include e-mail, data storage, chat, etc.
Two factor setup If so how is your 2FA setup? Examples: include a text message, e-mail message, phone call or dedicated application providing two factor codes.
Policy Policies define a company's expectations of how information systems should be handled and secured, employee behavior at work, etc. Every company with more than two employees should strongly consider formalizing policies for important issues like cybersecurity, emergency response, business continuity, employee hiring and termination, etc.
Policies * What (if any) existing policies and procedures do you have in place for your IT infrastructure? If documents exist, please attach them to this ticket.
Response criteria * Do these policies have response criteria, such as Incident Response and/or Disaster Recovery?
Enforcement How are these policies enforced if not previously discussed?
Inventory * Do you have a current inventory of equipment (to include mobile devices, computers, networking devices, etc) and software? If so, please provide it to us as an attachment to this ticket.
Training * If policies exist, how are employees notified of these and trained in making sure they are followed (security training, regulations training)? Is there any practical user training (applications training, software training)?
Regulations Regulations for handling sensitive data are generally quite stringent, even at the state-level. Often times businesses whose industries are not formally regulated still fall within the purview of personally identifiable and sensitive information penalties for unauthorized disclosure. Virginia, for example, has particularly harsh penalties for unauthorized disclosure of sensitive data.
Regulatory oversight * Are you aware of any laws or regulations concerning your business that may impact your IT requirements? Are these currently implemented in your policies?
Files
Upload attachments here Please upload your policy document(s), inventory and other information here. Drop files here or choose them

Open a New Ticket

Client information

IT questionnaire

Data

Security

Management

Authentication

Policy

Regulations

Files

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